Privacy Policy | Apollo Diagnostics Kolkata

 

Privacy Policy

Last Updated: December 14, 2025

Apollo Diagnostics Nagerbazar, Kolkata (referred to as "We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your Personal Information and Sensitive Personal Data or Information (SPDI) as defined under Indian laws.

1. Information We Collect

1.1. Personal Information (PI)

We collect PI necessary for booking services, issuing reports, and communication, including:

• Name, Gender, Date of Birth.
• Contact details: Mobile number, Email address, Residential address.
• Financial Information: Payment method details (processed securely via third-party gateways; we do not store full card details).

1.2. Sensitive Personal Data or Information (SPDI)

As a diagnostic center, we collect SPDI strictly for the purpose of providing medical diagnostic services:

• Medical Records and History: Test results, previous medical reports, and prescription information.
• Physical Health Condition: Details related to the tests you book (e.g., fasting status).

1.3. Non-Personal Information (Automatically Collected)

When you visit our website, we automatically collect non-personal data through cookies and server logs, such as IP address, browser type, operating system, pages viewed, and access times. This is used for site optimization and security.

2. How We Use Your Information

We use your data only for lawful purposes, including:

• Processing your booking and scheduling home sample collection.
• Generating and delivering accurate diagnostic reports (via email or our official portal).
• Communicating important service updates, appointment confirmations, and promotions (with your consent).
• Complying with legal, regulatory, and audit requirements (e.g., sharing data with government health authorities when legally mandated).

3. Consent and Withdrawal

By using our services or providing your information on our website/during booking, you consent to the collection and use of your PI and SPDI as described in this policy.

You have the right to withdraw your consent at any time. However, withdrawal of consent may prevent us from providing or fulfilling certain services (e.g., we cannot perform a test without necessary medical information).

4. Disclosure and Sharing

We do not sell or rent your personal data to any third parties for marketing purposes. We may share your data only with:

• Our Authorized Phlebotomists/Staff: For the purpose of home sample collection and test execution.
• Partner Laboratories/Pathologists: To process and validate test samples, ensuring NABL standards are met.
• Service Providers: Third-party vendors who provide IT, payment processing, and report delivery services, under strict confidentiality agreements.
• Legal Authorities: When mandated by law, court order, or government request.

5. Data Security

We employ reasonable security practices and procedures, including technical and organizational measures, to protect your data from unauthorized access, loss, misuse, or alteration. All electronic records containing SPDI are secured with industry-standard encryption.

6. Grievance Redressal

If you have any questions or complaints regarding this Privacy Policy, please contact our Grievance Officer:

Grievance Officer: Siddhartha Chatterjee
Email: pcc.nagerbazar@apolloiagnostics.in
Address: Apollo Diagnostics, Nagerbazar Nandarani Apartment, 8A, Narasingha Ave, Nagerbazar, Dum Dum, Kolkata, West Bengal 700074

---

This policy is subject to change. Please review it periodically for updates.